Shipping & Handling
When will my order ship?
Our current production time is 3-5 business days before your order will ship. Production time is the time it takes for us to make and package your order. Shipping time is in addition to production time.
Can I cancel my order?
Can I change the address on my order?
My package says it is delivered but it is not here?
If your tracking information shows that your package was delivered but you can’t find it, the carrier may have placed it in a safer location. Please check your mailbox, porch, garage, and neighbors. In some cases, packages may show as ‘delivered’ but could take up to additional 72 hours. If it has been over 72 hours from the ‘delivered’ status, file a claim with USPS directly.
We do not grant refunds or replacements for packages marked as “delivered”. Customer are responsible for filing a claim for the lost order with USPS: click here.
My package or items are damaged. What should I do?
Please email firstname.lastname@example.org with a picture of the damaged slime. Your package comes with insurance only if you paid for priority postage. Please send photos of the entire package to us for our records. Also, in order for us to replace it, the USPS has to inspect the damages and they will put a claim in. They will take the package.
Then contact us with the claim or reference number.
I received the wrong item. What should I do?
Please email email@example.com with a photo of the incorrect slime.
My package was returned back to the sender. What happens now?
Your package was most likely sent back due to an address issue. Incorrect addresses are the most common reason packages are returned. Once we receive the package, you will be refunded for the slimes. However, the shipping will not be refunded.